Return & Exchange Policy
Shipping Policy
We want you to be completely satisfied with your purchase from Emerge To Greatness. If for any reason you are not, we offer hassle-free returns and exchanges within 30 days of purchase. All items must be in their original condition with tags attached. To initiate a return or exchange, please contact our customer service team at support@emergegreat.com with your order number and reason for return. We will provide a prepaid shipping label for your convenience. Refunds will be processed to the original form of payment within 5-7 business days of receiving your return.
Return & Exchange Policy
Return & Exchange Policy
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1. Hassle-Free Returns:
- We want you to be completely satisfied with your purchase. If for any reason you're not, we offer hassle-free returns within 30 days of receiving your order.
2. Eligibility:
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Items not meeting these criteria may not be eligible for a refund or exchange.
3. How to Initiate a Return:
- To initiate a return, please contact our customer support team via [email/phone] or through the Contact Us page on our website. Provide your order number and details of the item you wish to return.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
5. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
6. Exchanges:
- If you need to exchange an item for a different size or color, please contact our customer support team. We will guide you through the exchange process.
7. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs incurred.
8. International Returns:
- For international returns, please contact our customer support team to discuss the return process and any applicable shipping fees.
9. Gift Returns:
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
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10. Stay Updated:
- Please check our website for any updates to our Return & Exchange Policy. We reserve the right to modify this policy at any time.
If you have any questions or concerns regarding our Return & Exchange Policy, feel free to reach out to our customer support team. Thank you for choosing Emerge To Greatness!
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